Frequently Asked Questions

Everything you need to know about bringing Aglow into your home.

What is the typical shipping timeframe for furniture?

Most in-stock furniture items ship within 5-7 business days. Custom or oversized pieces may take 2-4 weeks for delivery via our white-glove service to ensure they arrive in perfect condition.

Do you offer international shipping?

Currently, Aglow ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home decor?

We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused. Please note that custom-made furniture and final sale items are non-returnable.

Are your materials sustainably sourced?

Yes, sustainability is at the core of Aglow. We prioritize FSC-certified woods, organic textiles, and recycled metals to ensure our products are as kind to the planet as they are to your home.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Aglow account dashboard.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger home investments.